Resetting Your Password

Password Reset Instructions

Use the following steps to access Azure AD Self-Service Password Reset (SSPR) and get back into your CBU account.

1.) From any Office 365 Sign-in page, select the Forgot my password link or go directly to the password reset page.

Graphic showing red highlight box around Forgot my password link.

2.) Enter your University User ID (e.g., cbu10abcd@cbu.ca or staff_member@cbu.ca).

You must prove you aren’t a robot by entering the characters you see on the screen, and then select Next.

Screenshot showing space to enter your CBU username, and also showing randomized letter characters that the user needs to enter to prove they are not a robot.

3.) Choose an authentication method. CBU’s preferred authentication method is the Authenticator app). After you have chosen your authentication method, you must authenticate yourself. Once you provide the correct responses, you can select Next.

Screenshot showing the authentication methods available. In the screenshot, the user has chosen the mobile text authentication method and there is a box where the user must input a code they received via text before they can continue.

4.) On the Choose a new password page, enter a new password, confirm your password, and then select Finish.

Screenshot showing that the user needs to type a new password and then confirm that new password.

5.) When you see the message Your password has been reset you can sign in with your new password.

Screenshot of a successful password change showing the text "Get back into your account. Your password has been Reset."

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